DJI Care Refresh New Zealand Terms of Service

Thank you for purchasing DJI Care Refresh. Please note the following important points:

1. By purchasing DJI Care Refresh, you acknowledge that you have read, understood, and agreed to the Terms of Service.
2. To ensure you can enjoy the services normally, DJI Care Refresh and the corresponding product must be purchased from New Zealand.
3. DJI Care Refresh New Zealand is facilitated by GreenFlight in New Zealand, providing assessment and processing services.
4. After using the services provided by DJI Care Refresh, if the serial number of the product changes, the product will automatically be bound to the DJI Care Refresh of the original product and inherit the validity period of each service and the official warranty period of the original product.
5. The serial number of your DJI product and its components is important to use DJI Care Refresh. Please keep the information to yourself. If your DJI product serial number is lost or stolen, you shall bear the corresponding consequences and responsibilities.
6. Before applying for DJI Care Refresh services, please back up and/or delete all the data installed or recorded in your product, including but not limited to images, videos, and installed third-party software and software packages in the built-in memory and SD cards. GreenFlight shall not be liable for any loss or disclosure of data from any product you have sent back to GreenFlight.
7. GreenFlight may change or unbind the product’s remote-control device (remote controllers or goggles) during the services. When you receive the repaired product or replacement unit, please promptly connect the app to check the remote-control device binding status and bind a remote-control device again, or change the bound remote-control device if necessary. There is no need to remove the device from the bound account

The settings of the associated account directly affect the control and use of the product. The product can be connected to and used by anyone after the associated account is removed. Please use this function with caution.

Introduction to Services

All DJI Care Refresh services are provided by GreenFlight NZ Ltd in New Zealand on behalf of DJI.

The validity period for DJI Care Refresh (1-Year Plan) and DJI Care Refresh (2-Year Plan) is 12 months and 24 months, and the validity period of the various service benefits included in DJI Care Refresh is consistent with the validity period of DJI Care Refresh.

1. Replacement Service1

If DJI products covered are damaged or flown away during normal use or due to accidents within the validity period, you may obtain a well-functioning product from GreenFlight after going through the replacement service procedure.

For services with a limited number of service times, one service time will be deducted after each use. DJI Care Refresh of the original product will be automatically bound to the aircraft when the service is completed. You can check the remaining service times on the Check My Service Plan page.

If DJI Care Refresh purchased includes Flyaway Replacement service, to make sure that your aircraft can enjoy the Flyaway service, please enter [Device Management] in the app to bind your DJI account with the aircraft and remote-control device (remote controller or goggles) as soon as possible.

For the aircraft that is not associated or bound or either association or binding is canceled once done, you will not be able to apply for the Flyaway Replacement service if the flyaway incident occurs. To binding instructions please follow this link

If you apply for the Flyaway Replacement Service, you need to submit a Flyaway Aircraft Report and provide the accident flight records. Here is a link to DJIs support page on how to lodge a flyaway claim. Once you have a case number please supply this number when lodging your case through www.greenflight.co.nz

If you are unable to provide the accident flight records or produce the Flyaway Aircraft Report, you cannot use the Flyaway Replacement Service. After the Flyaway Aircraft Report is produced, the use of the flyaway product will be restricted.

Upon payment of the Flyaway Service Fee, ownership of the flyaway aircraft will be transferred to DJI, and the submission of the Flyaway Aircraft Report cannot be canceled. If you retrieve the aircraft again, please return it to DJI for processing.

Service Scope

Scenarios Within the Service Scope

The following is the scope of coverage for DJI Care Refresh. Any expenses incurred outside the scope of coverage will be handled at your own expense.

1. Replacement Services cover the main components of the product damaged during normal use or due to accidents, and components are defined below:

   • For DJI Avata Series, DJI Air Series, DJI FPV, DJI Mini Series, DJI Mavic Series, and Spark Series: aircraft, gimbal and camera, propellers and battery;
   • For Osmo Pocket 3: main body (include gimbal) and protective cover;
   • For Osmo Mobile Series: gimbal, magnetic phone clamp, grip tripod and built-in battery;
   • For DJI OM Series, DJI Pocket 2, and Osmo Series: main body (include gimbal) and battery;
   • For DJI Action 2 Dual-Screen Combo: camera unit and front touchscreen module; For Power combo: camera unit and power module;
   • For DJI RS 2, DJI RSC 2, and Ronin Series: gimbal and grip;
   • For DJI RS 3 Mini: gimbal, quick-release plate, and tripod;
   • For DJI RS 4, DJI RS 3: gimbal, BG21 grip, lens-fastening support, USB-C charging cable (40 cm); extended grip/tripod, quick-release plate, multi-camera control cable (USB-C, 30 cm), and screw kit;
   • For DJI RS 4 Pro , DJI RS 3 Pro: gimbal, BG30 grip, USB-C charging cable (40 cm), lens-fastening support, extended grip/tripod (metal), quick release plate, briefcase handle, multi-camera control cable (USB-C, 30 cm), screw kit, and carrying case;
   • For Phantom Series: aircraft, gimbal and camera, and propellers;
   • For Inspire 2: aircraft and propellers;
   • For Zenmuse Series: gimbal and camera;

Quantity of the above replacement components (if applicable): aircraft × 1, gimbal × 1, battery × 1, and propellers (pair) × 2

Exclusions

The losses, expenses, and liabilities listed below are not covered by any of the DJI Care Refresh services:

1. Any parts that are specified as not covered by the service;
2. Damage to non-DJI products;
3. Damage caused by using the DJI product with a non-DJI product or third-party accessory/software that is not authorized by DJI;
4. Some or all of the DJI product’s parts that are covered by the service have been stolen, looted, or discarded;
5. Service requests not covered under the validity period of DJI Care Refresh;
6. Damage to components caused by unauthorized repair or replacement;
7. Damage to the product caused by deliberate actions;
8. Damage due to modification or disassembly of the product that is non-compliant with official documentation or unauthorized by DJI;
9. Damage to the DJI product caused by using the product to engage in illegal activities;
10. Damage caused by natural disasters, war, military action, riot, coup, rebellion, and terrorist activities;
11. Damage to the DJI product caused by nuclear radiation, nuclear explosion, nuclear pollution, or other radioactive pollution;
12. Technical enhancements or performance improvements for DJI products are provided at an extra fee;
13. Indirect loss and/or anticipated profit in any form;
14. Personal injury and/or property loss to the customer or any other people caused by the DJI product;
15. Any litigation, arbitration, and relevant expense related to each service liability.

The following losses, expenses and liabilities are also not covered by the Official Warranty service:

1. Some or all of the DJI product components that are covered by the service are lost;
2. Personal injury or property damage to the user or other personnel caused by the product;
3. Damage to the product that is not caused by quality issues;
4. Damage to the product caused by flights in unsuitable conditions (including but not limited to meteorological and hydrological environments) or operation not in accordance with the recommended use, as outlined in the product’s user manual;
5. Product damage caused by violation of drone airworthiness requirements;
6. Damage to the DJI product caused by installation, usage, or operation not in accordance with the recommended use, as outlined in the product’s user manual;
7. Damage to the DJI product resulting from using a defective battery;
8. Natural wear or damages on component surface, shell, or landing gear that do not influence the product's performance;
9. Other situations not covered by the free warranty service are listed in DJI's after-sales service policies.

Termination of Service

DJI has the right to refuse to provide services in case of any of the following circumstances:

1. Products for which service is required are purchased from non-DJI official or authorized channels;
2. DJI Care Refresh and the corresponding product are not purchased from the same country or region;
3. The service is applied outside of the coverage area;
4. The date when you apply for the service is not within the validity period of the service.
5. Failure to apply for services in accordance with the service process.
6. After applying for DJI Care Express, the corresponding main body or accessory is not returned as required.

In the case that DJI has fully fulfilled the obligations of the DJI Care Refresh service, the service will be terminated under one of the following circumstances:

1. The coverage period agreed upon for each service has been reached;
2. The number of coverage times agreed upon for each service has been reached;
3. The user has requested to exit DJI Care Refresh, and the request has been confirmed by DJI.